Ryanair advises dissatisfied passengers customers to contact its customer service in writing, but generally rejects claims alleging "extraordinary circumstances" such as bad weather. "There are very few examples of airlines paying out for cancellations, they have routinely avoided it. They are using all sorts of excuses, [claiming] there has been weather disruption, three days after there were real problems," a spokesman for the Air Transport Users Council told the Telegraph.

And "when passengers contested the rejection, Ryanair stopped all communication with them," says EUclaim.

EUclaim only represents passengers who are entitled to compensation, not just a tick price refund. Its online claim calculator looks up your flight and conditions and will tell you whether you are in a position to claim compensation under EU Regulation 261 or a reimbursement, in which case you are advised to file your claim directly with the airline.

More information:
EUclaims
Ryanair